Terms of service

Welcome to OuterForm. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services operated by OuterForm (“we,” “us,” or “our”).

By accessing or using our website, you agree to be bound by these Terms. If you do not agree, you may not use our services.

1. Overview of Our Service

OuterForm is an online retailer specializing in outdoor apparel and footwear, including:

  • Down & Puffer Jackets

  • Softshell Jackets

  • Rain & Shell Jackets

  • Trail Running Shoes

  • Vellies and related footwear

Our products are available for purchase through our official website.

2. Eligibility

To use our website and make purchases, you must:

  • Be at least 18 years of age, or have permission from a legal guardian

  • Provide accurate and complete information when placing an order

  • Use our services in compliance with applicable laws in South Africa

We reserve the right to refuse service to anyone at our discretion.

3. Orders and Acceptance

When you place an order, you are making an offer to purchase products from OuterForm.

We reserve the right to:

  • Accept or decline any order

  • Cancel orders due to pricing errors, stock availability, or suspected fraud

  • Limit quantities purchased per person, household, or order

An order is only confirmed once payment has been successfully processed and you have received an order confirmation email.

4. Pricing and Payment

All prices are listed in South African Rand (ZAR) unless otherwise stated.

We reserve the right to change pricing at any time without prior notice.

Payment methods may include:

  • Credit/Debit Cards

  • Instant EFT

  • Other secure payment gateways available at checkout

All payments are processed through secure third-party providers. We do not store full payment card details.

5. Shipping and Delivery

All shipping and delivery terms are outlined in our Shipping Policy.

While we aim to meet all estimated delivery timeframes, delays may occur due to courier issues, weather conditions, or unforeseen circumstances.

6. Returns and Refunds

Returns and refunds are governed by our Return Policy.

Generally:

  • Items must be unused and in original condition

  • Return requests must be made within the specified return period

  • Certain items may not be eligible for return due to hygiene or usage

We reserve the right to refuse returns that do not meet our policy requirements.

7. Product Information

We strive to ensure that all product descriptions, images, and details are accurate.

However, we do not guarantee that:

  • Product descriptions are error-free

  • Colours displayed on screens will be perfectly accurate

  • Product availability is always up to date

Minor variations in design, colour, or materials may occur.

8. User Accounts

If you create an account with OuterForm, you are responsible for:

  • Maintaining the confidentiality of your login details

  • All activity conducted under your account

  • Notifying us immediately of any unauthorized access

We reserve the right to suspend or terminate accounts that violate these Terms.

9. Intellectual Property

All content on the OuterForm website, including:

  • Logos

  • Product images

  • Text and branding

  • Website design and layout

is the property of OuterForm and is protected under applicable intellectual property laws.

You may not copy, reproduce, or distribute any content without our written permission.

10. Prohibited Use

You agree not to use our website for:

  • Fraudulent or illegal activity

  • Attempting to gain unauthorized access to systems

  • Disrupting website functionality

  • Misusing promotional offers or discounts

  • Reselling products without authorization (unless approved by us)

11. Limitation of Liability

OuterForm is not liable for:

  • Indirect or incidental damages

  • Losses resulting from delayed deliveries

  • Errors caused by third-party service providers

  • Misuse of products after purchase

Our total liability shall not exceed the total amount paid for the product(s) in question.

12. Third-Party Services

Our website may use or link to third-party services such as:

  • Payment processors

  • Courier companies

  • Marketing platforms

We are not responsible for the policies, actions, or performance of third-party providers.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and use your personal information.

14. Changes to Terms

We reserve the right to update or modify these Terms at any time.

Changes will take effect once posted on this page. Continued use of our website constitutes acceptance of any revised Terms.

15. Termination

We may suspend or terminate access to our website or services at any time if:

  • You violate these Terms

  • Fraudulent activity is suspected

  • Required by law or legal process

16. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the jurisdiction of South African courts.

17. Contact Us

If you have any questions about these Terms, please contact us:

OuterForm Customer Support
Email: support@outerform.co.za

OuterForm — Built for Every Journey. Governed by Fair, Transparent Terms.