Privacy policy

Welcome to OuterForm. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe, secure, and responsible manner.

This Privacy Policy explains how OuterForm ("we," "our," or "us") collects, uses, stores, and protects your personal information when you visit our website, place an order, create an account, subscribe to our communications, or otherwise interact with our services.

By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

Personal Identification Information

When you place an order, create an account, or contact us, we may collect:

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Payment information

  • Order history

Account Information

When creating an account, we may collect:

  • Username

  • Password

  • Account preferences

Technical Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website usage information

  • Pages viewed

  • Time spent on pages

  • Referral sources

Marketing Information

If you subscribe to our newsletter or promotional communications, we may collect:

  • Email address

  • Marketing preferences

  • Interaction with marketing campaigns

2. How We Use Your Information

We use your personal information to:

Process Orders

  • Confirm purchases

  • Process payments

  • Arrange delivery

  • Provide order updates

  • Manage returns and refunds

Customer Support

  • Respond to inquiries

  • Resolve disputes

  • Provide assistance regarding products and services

Improve Our Services

  • Analyze website performance

  • Improve user experience

  • Develop new products and services

Marketing Communications

Where permitted by law, we may use your information to:

  • Send promotional emails

  • Notify you about sales and special offers

  • Share updates about new products

  • Conduct customer surveys

You may unsubscribe from marketing communications at any time.

Fraud Prevention

We may use personal information to:

  • Verify transactions

  • Detect fraudulent activity

  • Protect our customers and business

3. Legal Basis for Processing Information

We process personal information only when permitted by applicable law, including when:

  • You provide consent

  • Processing is necessary to fulfill a contract

  • Processing is required by law

  • Processing serves our legitimate business interests

4. Cookies and Tracking Technologies

OuterForm uses cookies and similar technologies to improve website functionality and user experience.

Cookies help us:

  • Remember user preferences

  • Maintain shopping cart functionality

  • Analyze website traffic

  • Improve website performance

  • Deliver relevant advertising

You may disable cookies through your browser settings; however, some website features may not function properly.

5. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

We may share information with trusted service providers when necessary to operate our business, including:

Payment Providers

To securely process payments.

Shipping and Logistics Partners

To deliver your orders.

Website Service Providers

To host and maintain our website.

Marketing Service Providers

To send newsletters and promotional communications.

All third-party providers are required to protect your information and use it only for authorized purposes.

6. Data Security

We implement reasonable technical, administrative, and physical safeguards designed to protect your personal information from:

  • Unauthorized access

  • Loss

  • Misuse

  • Disclosure

  • Alteration

  • Destruction

While we take reasonable measures to secure your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders

  • Provide customer support

  • Meet legal obligations

  • Resolve disputes

  • Enforce agreements

When information is no longer required, it will be securely deleted or anonymized.

8. Your Rights

Subject to applicable laws, including the Protection of Personal Information Act (POPIA), you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of personal information

  • Object to certain processing activities

  • Withdraw consent where applicable

  • Request information regarding how your data is processed

To exercise any of these rights, please contact us using the information provided below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those websites.

We encourage users to review the privacy policies of any third-party sites they visit.

10. Children's Privacy

OuterForm does not knowingly collect personal information from individuals under the age of 18.

If we become aware that personal information from a minor has been collected without appropriate consent, we will take reasonable steps to remove such information.

11. International Data Transfers

Where necessary, your personal information may be transferred to and processed by service providers located outside your country of residence.

We will take reasonable steps to ensure that appropriate safeguards are in place to protect your information.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page with an updated revision date. Continued use of our website after changes are posted constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions regarding this Privacy Policy, your personal information, or your privacy rights, please contact us:

OuterForm
We are committed to addressing any privacy concerns promptly and professionally.

OuterForm respects your privacy and is committed to protecting your personal information in accordance with applicable privacy and data protection laws, including South Africa's Protection of Personal Information Act (POPIA).