Shipping policy

At OuterForm, we are committed to delivering your order efficiently, safely, and within the estimated timeframes. This Shipping Policy outlines how we process, handle, and deliver orders placed through our website.

By placing an order with OuterForm, you agree to the terms outlined below.

1. Processing Time

All orders are processed within 1–2 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During high-volume periods (such as sales or promotional events), processing times may be slightly delayed. If there is a significant delay, we will notify you via email.

2. Shipping Timeframes

We offer reliable delivery across South Africa with the following estimated delivery times:

Standard Shipping: 3–7 business days
Remote / Outlying Areas: 4–9 business days (may vary depending on courier access)

Please note that delivery times are estimates and may be affected by courier delays, weather conditions, or high order volumes.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

Delivery location
Package size and weight
Selected shipping method (if applicable)

Occasionally, OuterForm may offer free shipping promotions, which will be clearly displayed on our website during the promotional period.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing:

Tracking number
Courier details
Link to track your shipment

Please allow up to 24 hours for tracking information to update after dispatch.

5. Delivery Partners

We work with trusted courier services to ensure safe and timely delivery of all orders. Depending on your location, your order may be handled by different logistics partners.

6. Delivery Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

OuterForm is not responsible for:

Delays caused by incorrect addresses
Failed deliveries due to incomplete information
Additional fees resulting from address corrections

If you notice an error in your shipping details, please contact us immediately at [Insert Email Address].

7. Missed or Failed Deliveries

If a delivery attempt is unsuccessful due to:

No one being available to receive the parcel
Incorrect delivery information
Restricted access to the delivery location

The courier may attempt re-delivery or return the parcel to us. Additional shipping fees may apply for re-delivery.

8. Damaged or Lost Parcels

We take great care in packaging and dispatching all orders.

If your order arrives damaged or is lost in transit:

Please contact us within 48 hours of delivery (or expected delivery date)
Provide your order number and supporting images (if applicable)

We will work with the courier to investigate and resolve the issue as quickly as possible.

9. International Shipping

At this time, OuterForm primarily ships within South Africa. If international shipping becomes available, this policy will be updated accordingly.